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Customer Service: Differentiating by Market Segment

Gilmour, Peter; Borg, George; Duffy, Peter A.; Johnston, Nigel D.; Limbek, B.E.; Shaw, Michael R.

期刊名称International Journal of Physical Distribution & Materials Management
作者Gilmour, Peter; Borg, George; Duffy, Peter A.; Johnston, Nigel D.; Limbek, B.E.; Shaw, Michael R.
卷第12卷
期第3期
印刷ISSN0269-8218
文件大小363.16KB
发表时间1982-03
DOI10.1108/eb014532
页码37-44