Selected Determinants of Consumer Satisfaction and Complaint Reports
- 期刊名称Journal of Marketing Research
- 作者Bearden, William O.; Teel, Jesse E.
- 卷第20卷
- 期第1期
- 印刷ISSN0022-2437
- 电子ISSN1547-7193
- 文件大小1141.95KB
- 发表时间1983-02
- DOI10.1177/002224378302000103
- 页码21-28
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