The Vicious Circle of Consumer Complaints
- 期刊名称Journal of Marketing
- 作者Fornell, Claes; Westbrook, Robert A.
- 卷第48卷
- 期第3期
- 印刷ISSN0022-2429
- 电子ISSN1547-7185
- 文件大小1491.97KB
- 发表时间1984-06
- DOI10.1177/002224298404800307
- 页码68-78
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