[IEEE 2013 Fourth International Conference on e-Learning "Best Practices in Management, Design and Development of e-Courses: Standards of Excellence and Creativity" - Manama, Bahrain (2013.05.7-2013.05.9)] 2013 Fourth International Conference on e-Learning "Best Practices in Management, Design and Development of e-Courses: Standards of Excellence and Creativity" - A Heuristic ISD Model for Designing Online Courses for Higher Education in PalestineKhlaif, Zuheir · 2013