Examining Employee—Service Personality CongruenceHarris, Eric G.; Fleming, David E. · Services Marketing Quarterly · 2007

The productive service employee: personality, stress, satisfaction and performanceHarris, Eric G.; Fleming, David E. · Journal of Services Marketing · 2017

Examining the Influence of Job Resourcefulness on Sales PerformanceHarris, Eric G.; Ladik, Daniel M.; Artis, Andrew B.; Fleming, David E. · The Journal of Marketing Theory and Practice · 2013

Hospital Employee Job Resourcefulness: An Empirical Study and Implications for Health Care MarketingHarris, Eric G.; Artis, Andrew B.; Fogliasso, Chris; Fleming, David E. · Health Marketing Quarterly · 2007

Service personalization and loyaltyBall, Dwayne; Coelho, Pedro S.; Vilares, Manuel J. · Journal of Services Marketing · 2006

New service development: a network perspectiveSyson, Fiona; Perks, Helen · Journal of Services Marketing · 2004

Religion and MarketingCutler, Bob D · Journal of Professional Services Marketing · 1992

Internal MarketingGreene, Walter E.; Walls, Gary D.; Schrest, Larry J. · Journal of Services Marketing · 1994

An approach to branding servicesMoorthi, Y.L.R. · Journal of Services Marketing · 2002

Convenience in Services MarketingBrown, Lew G. · Journal of Services Marketing · 1990

Managing Word of Mouth CommunicationsHaywood, K. Michael · Journal of Services Marketing · 1989

Pricing practices of service organizationsAvlonitis, George J.; Indounas, Kostis A. · Journal of Services Marketing · 2006