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Interactive Services Operations: The Relationships among Information, Technology and Exchange Transactions on the Quality of the Customer‐Contact Interface

Interactive Services Operations: The Relationships among Information, Technology and Exchange Transactions on the Quality of the Customer‐Contact Interface

Delene, Linda M.; Lyth, David M.

期刊名称International Journal of Operations & Production Management
作者Delene, Linda M.; Lyth, David M.
卷第9卷
期第5期
印刷ISSN0144-3577
文件大小594.32KB
发表时间1989-05
DOI10.1108/eum0000000001241
页码24-32

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