Customer Service: Differentiating by Market Segment
- 期刊名称International Journal of Physical Distribution & Logistics Management
- 作者Gilmour, Peter; Borg, George; Duffy, Peter A.; Johnston, Nigel D.; Limbek, B.E.; Shaw, Michael R.
- 卷第24卷
- 期第4期
- 印刷ISSN0960-0035
- 文件大小37.35KB
- 发表时间1994-05
- DOI10.1108/09600039410757603
- 页码18-23
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