Data, the key to total quality
- 期刊名称Managing Service Quality: An International Journal
- 作者Choppin, Jon
- 卷第5卷
- 期第5期
- 印刷ISSN0960-4529
- 文件大小86.45KB
- 发表时间1995-10
- DOI10.1108/09604529510100431
- 页码12-15
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