Strategies for Service Quality
- 期刊名称Journal of Services Marketing
- 作者Fojt, Martin
- 卷第9卷
- 期第3期
- 印刷ISSN0887-6045
- 文件大小235.63KB
- 发表时间1995-03
- DOI10.1108/08876045199500001
- 页码1-72
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