How Skandia AFS defines and grows its customer base
- 期刊名称Managing Service Quality: An International Journal
- 作者Moberg, Gunnar
- 卷第6卷
- 期第5期
- 印刷ISSN0960-4529
- 文件大小97.83KB
- 发表时间1996-10
- DOI10.1108/09604529610127071
- 页码24-26
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