![[IEEE 2009 International Conference on Information, Process, and Knowledge Management (eKNOW) - Cancun, Mexico (2009.02.1-2009.02.7)] 2009 International Conference on Information, Process, and Knowledge Management - Knowledge Management Challenges in Customer Support: A Case Study]()
[IEEE 2009 International Conference on Information, Process, and Knowledge Management (eKNOW) - Cancun, Mexico (2009.02.1-2009.02.7)] 2009 International Conference on Information, Process, and Knowledge Management - Knowledge Management Challenges in Customer Support: A Case StudyJäntti, Marko; Tanskanen, Kirsi; Kaukola, Jukka · 2009