Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
- 期刊名称MIS Quarterly
- 作者Thomas P. van Dyke, Leon A. Kappelman and Victor R. Prybutok
- 卷第21卷
- 期第2期
- 印刷ISSN0276-7783
- 文件大小444.59KB
- 发表时间1997-06
- DOI10.2307/249419
- 页码195-208
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