Total Quality Management
- 期刊名称Journal of Customer Service in Marketing & Management
- 作者Chattopadhyay, Satya P.
- 卷第3卷
- 期第4期
- 印刷ISSN1069-2533
- 文件大小436.62KB
- 发表时间1997-03-28
- DOI10.1300/J127v03n04_03
- 页码25-37
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