EVALUATION OF CUSTOMER PERCEPTIONS FOR QUALITY IMPROVEMENT: A CASE STUDY
- 期刊名称Quality Engineering
- 作者Dzissah, John S.; Alexander, Suraj M.
- 卷第10卷
- 期第1期
- 印刷ISSN0898-2112
- 电子ISSN1532-4222
- 文件大小142.58KB
- 发表时间1997-09
- DOI10.1080/08982119708919106
- 页码37-41
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