What to do next: Using problem status to determine the course of action
David G. Ullman; Derald Herling; Bruce D' Ambrosio
- 作者David G. Ullman; Derald Herling; Bruce D' Ambrosio
- 卷第9卷
- 期第4期
- 印刷ISSN0934-9839
- 电子ISSN1435-6066
- 文件大小1757.42KB
- 发表时间1997
- DOI10.1007/bf01589683
- 页码214-227