Customer focused service development in practice – A case study at Scandinavian Airlines System (SAS)
- 期刊名称International Journal of Service Industry Management
- 作者Gustafsson, Anders; Ekdahl, Fredrik; Edvardsson, Bo
- 卷第10卷
- 期第4期
- 印刷ISSN0956-4233
- 文件大小284.05KB
- 发表时间1999-10
- DOI10.1108/09564239910282299
- 页码344-358
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Organization2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Organization2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Organization2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Organization2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - [Title pages]2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Author index2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Author index2012
[IEEE 2012 7th International Power Electronics and Motion Control Conference (IPEMC 2012) - Harbin, China (2012.06.2-2012.06.5)] Proceedings of The 7th International Power Electronics and Motion Control Conference - Author index2012
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