Business excellence through customer satisfaction
- 期刊名称Total Quality Management
- 作者Kanji, Gopal K.; Wallace, William
- 卷第11卷
- 期第7期
- 印刷ISSN0954-4127
- 电子ISSN1360-0613
- 文件大小376.50KB
- 发表时间2000-09
- DOI10.1080/09544120050135515
- 页码979-998
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