From customer satisfaction to profitability
- 期刊名称Journal of Strategic Marketing
- 作者Yeung, Matthew C. H.; Ennew, Christine T.
- 卷第8卷
- 期第4期
- 印刷ISSN0965-254X
- 电子ISSN1466-4488
- 文件大小379.88KB
- 发表时间2000-01
- DOI10.1080/09652540010003663
- 页码313-326
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