Service Quality Starts with Employees
Getty, J. M.; Getty, R. L.
- 期刊名称Proceedings of the Human Factors and Ergonomics Society Annual Meeting
- 作者Getty, J. M.; Getty, R. L.
- 卷第44卷
- 期第12期
- 印刷ISSN1071-1813
- 文件大小319.65KB
- 发表时间2000-07-01
- DOI10.1177/154193120004401222