海量图书期刊资源，随时随地畅享阅读乐趣
A survey on service quality descriptionKritikos, Kyriakos; Carro, Manuel; Pernici, Barbara; Plebani, Pierluigi; Cappiello, Cinzia; Comuzzi, Marco; Benrernou, Salima; Brandic, Ivona; Kertész, Attila; Parkin, Michael · ACM Computing Surveys · 2013