A Framework for Improving Customer Service through Information Technology: The Customer-service Life Cycle
- 期刊名称The Cornell Hotel and Restaurant Administration Quarterly
- 作者Piccoli, Gabriele; Spalding, Bonnie R.; Ives, Blake
- 卷第42卷
- 期第3期
- 印刷ISSN0010-8804
- 电子ISSN0000-0000
- 文件大小495.70KB
- 发表时间2001-06-01
- DOI10.1177/0010880401423004
- 页码38-45
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