Salesperson characteristics affecting consumer complaint responses
- 作者Stephen W. Clopton; James E. Stoddard; Jennifer W. Clay
- 卷第1卷
- 期第2期
- 印刷ISSN1472-0817
- 电子ISSN1479-1838
- 文件大小245.61KB
- 发表时间2001
- DOI10.1002/cb.60
- 页码124-139
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