Services: Enhancing Effectiveness || Best-Practice Complaint Management
- 期刊名称The Academy of Management Executive (1993-2005)
- 作者Robert Johnston and Sandy Mehra
- 卷第16卷
- 期第4期
- 印刷ISSN1079-5545
- 文件大小1885.86KB
- 发表时间2002-11
- DOI10.2307/4165910
- 页码145-154
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