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Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry

Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry

Crilley, Gary; Murray, Duncan; Howat, Gary; March, Heather; Adamson, Darren

期刊名称Journal of Retail & Leisure Property
作者Crilley, Gary; Murray, Duncan; Howat, Gary; March, Heather; Adamson, Darren
卷第2卷
期第4期
印刷ISSN1479-1110
电子ISSN1750-2098
文件大小289.64KB
发表时间2002-12
DOI10.1057/palgrave.rlp.5090157
页码369-380

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