Measurement of outpatients' views of service quality in a Finnish university hospital

• 作者Hannele Hiidenhovi; Kaija Nojonen; Pekka Laippala
• 卷第38卷
• 期第1期
• 印刷ISSN0309-2402
• 电子ISSN1365-2648
• 文件大小433.63KB
• 发表时间2002
• DOI10.1046/j.1365-2648.2002.02146.x
• 页码59-67