Question order effects in measuring service quality
- 作者Carol W. DeMoranville; Carol C. Bienstock
- 卷第20卷
- 期第3期
- 印刷ISSN0167-8116
- 文件大小179.38KB
- 发表时间2003
- DOI10.1016/s0167-8116(03)00034-x
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