The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies
- 作者Christopher W. Craighead; Kirk R. Karwan; Janis L. Miller
- 卷第13卷
- 期第4期
- 印刷ISSN1059-1478
- 电子ISSN1937-5956
- 文件大小277.36KB
- 发表时间2004
- DOI10.1111/j.1937-5956.2004.tb00220.x
- 页码307-321