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[Advances in Hospitality and Leisure] Volume 1 || IS THE SERVQUAL SCALE AN ADEQUATE MEASURE OF QUALITY IN LEISURE, TOURISM AND HOSPITALITY?

[Advances in Hospitality and Leisure] Volume 1 || IS THE SERVQUAL SCALE AN ADEQUATE MEASURE OF QUALITY IN LEISURE, TOURISM AND HOSPITALITY?

Augustyn, Marcjanna M.

作者Augustyn, Marcjanna M.
文件大小210.77KB
发表时间2004
DOI10.1016/s1745-3542(04)01001-x
页码3-24

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