Customer frustration in loyalty programs
- 期刊名称International Journal of Service Industry Management
- 作者Stauss, Bernd; Schmidt, Maxie; Schoeler, Andreas
- 卷第16卷
- 期第3期
- 印刷ISSN0956-4233
- 文件大小209.65KB
- 发表时间2005-07
- DOI10.1108/09564230510601387
- 页码229-252
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