The impact of perceived justice on consumers' emotional responses to service complaint experiences
- 期刊名称Journal of Services Marketing
- 作者Baron, Steve; Schoefer, Klaus; Ennew, Christine
- 卷第19卷
- 期第5期
- 印刷ISSN0887-6045
- 文件大小144.39KB
- 发表时间2005-08
- DOI10.1108/08876040510609880
- 页码261-270
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