Postswitching Negative Word of Mouth
- 期刊名称Journal of Service Research
- 作者Wangenheim, F. v.
- 卷第8卷
- 期第1期
- 印刷ISSN1094-6705
- 文件大小150.19KB
- 发表时间2005-08-01
- DOI10.1177/1094670505276684
- 页码67-78
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