Measurement of Service Quality from the Customer's Perspective – An Empirical Study
- 期刊名称Total Quality Management & Business Excellence
- 作者Saravanan, R.; Rao, K. S. P.
- 卷第18卷
- 期第4期
- 印刷ISSN1478-3363
- 电子ISSN1478-3371
- 文件大小123.66KB
- 发表时间2007-06
- DOI10.1080/14783360701231872
- 页码435-449
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