Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
- 作者Klaus Schoefer; Adamantios Diamantopoulos
- 卷第2卷
- 期第1期
- 印刷ISSN1862-8516
- 电子ISSN1862-8508
- 文件大小208.89KB
- 发表时间2008-03
- DOI10.1007/s11628-007-0024-0
- 页码65-81
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