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In Response:Dianne M. Felblinger · 2008
Incivility and Bullying in the Workplace and Nurses’ Shame ResponsesDianne M. Felblinger · 2008
Bullying, Incivility, and Disruptive Behaviors in the Healthcare Setting: Identification, Impact, and InterventionFelblinger, Dianne M. · Frontiers of Health Services Management · 2009