Customer Rage Episodes: Emotions, Expressions and Behaviors
- 作者Janet R. McColl-Kennedy; Paul G. Patterson; Amy K. Smith; Michael K. Brady
- 卷第85卷
- 期第2期
- 印刷ISSN0022-4359
- 文件大小263.70KB
- 发表时间2009
- DOI10.1016/j.jretai.2009.04.002
- 页码222-237
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