Linking the hierarchical service quality model to customer satisfaction and loyalty
- 期刊名称Journal of Services Marketing
- 作者Leisen Pollack, Birgit
- 卷第23卷
- 期第1期
- 印刷ISSN0887-6045
- 文件大小329.37KB
- 发表时间2009-02-20
- DOI10.1108/08876040910933084
- 页码42-50
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