A Customer Liberation Manifesto
- 期刊名称Service Science
- 作者Fisk, Raymond
- 卷第1卷
- 期第3期
- 印刷ISSN2164-3962
- 电子ISSN2164-3970
- 文件大小172.48KB
- 发表时间2009-09
- DOI10.1287/serv.1.3.135
- 页码135-141
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