[Communications in Computer and Information Science] Software Process Improvement Volume 42 || Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework
O’Connor, Rory V.; Baddoo, Nathan; Cuadrago Gallego, Juan; Rejas Muslera, Ricardo; Smolander, Kari; Messnarz, Richard
- 作者O’Connor, Rory V.; Baddoo, Nathan; Cuadrago Gallego, Juan; Rejas Muslera, Ricardo; Smolander, Kari; Messnarz, Richard
- 文件大小394.98KB
- 发表时间2009
- DOI10.1007/978-3-642-04133-4_6
- 页码69-80