Determinants of customers' complaint intention
- 期刊名称Nankai Business Review International
- 作者Jin, LiYin
- 卷第1卷
- 期第1期
- 印刷ISSN2040-8749
- 文件大小84.19KB
- 发表时间2010-03-05
- DOI10.1108/20408741011032872
- 页码87-99
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