Service productivity, quality and innovation
- 期刊名称International Journal of Quality and Service Sciences
- 作者Parasuraman, A.
- 卷第2卷
- 期第3期
- 印刷ISSN1756-669X
- 文件大小194.15KB
- 发表时间2010-10-19
- DOI10.1108/17566691011090026
- 页码277-286
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