From social media to social customer relationship management
Heller Baird, Carolyn; Parasnis, Gautam
- 期刊名称Strategy & Leadership
- 作者Heller Baird, Carolyn; Parasnis, Gautam
- 卷第39卷
- 期第5期
- 印刷ISSN1087-8572
- 文件大小130.04KB
- 发表时间2011-09-06
- DOI10.1108/10878571111161507
- 页码30-37