Brand equity, relationship quality, relationship value, and customer loyalty: Evidence from the telecommunications services
Chen, Ching-Fu; Myagmarsuren, Odonchimeg
- 期刊名称Total Quality Management & Business Excellence
- 作者Chen, Ching-Fu; Myagmarsuren, Odonchimeg
- 卷第22卷
- 期第9期
- 印刷ISSN1478-3363
- 电子ISSN1478-3371
- 文件大小216.53KB
- 发表时间2011-09
- DOI10.1080/14783363.2011.593872
- 页码957-974