[IEEE 2011 International Joint Conference on Service Sciences (IJCSS) - Taipei, Taiwan (2011.05.25-2011.05.27)] 2011 International Joint Conference on Service Sciences - Fairness is in the Eye of the Beholder: How Personality Traits Affect Perceived Fairness and Satisfaction in Hotel Service
- 作者Zhu, Yu-Qian; Chen, Houn-Gee
- 文件大小154.53KB
- 发表时间2011
- DOI10.1109/ijcss.2011.35
- 页码145-149
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