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A rule-based method for identifying the factor structure in customer satisfaction

A rule-based method for identifying the factor structure in customer satisfaction

Amir Ahmad; Lipika Dey; Sami M. Halawani

作者Amir Ahmad; Lipika Dey; Sami M. Halawani
卷第198卷
印刷ISSN0020-0255
文件大小462.29KB
发表时间2012
DOI10.1016/j.ins.2012.02.056
页码118-129

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