Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)
- 期刊名称International Journal of Hospitality Management
- 作者Sun, Kyung-A; Kim, Dae-Young
- 卷第35卷
- 印刷ISSN0278-4319
- 文件大小747.45KB
- 发表时间2013-12
- DOI10.1016/j.ijhm.2013.05.008
- 页码68-77
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