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- 期刊名称Managing Service Quality: An International Journal
- 作者Andreassen, Tor W.; Streukens, Sandra
- 卷第23卷
- 期第1期
- 印刷ISSN0960-4529
- 文件大小159.69KB
- 发表时间2013-01-18
- DOI10.1108/09604521311287632
- 页码4-24
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