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Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery and Perceived Value

Investigating the Effect of Service Quality on Customer Loyalty in the Hotel Industry: The Mediating Role of Customer Satisfaction and the Moderating Roles of Service Recovery and Perceived Value

Kuo, Nien-Te; Chang, Kuo-Chien; Cheng, Yi-Sung; Lai, Chia-Hui

期刊名称Journal of China Tourism Research
作者Kuo, Nien-Te; Chang, Kuo-Chien; Cheng, Yi-Sung; Lai, Chia-Hui
卷第9卷
期第3期
印刷ISSN1938-8160
电子ISSN1938-8179
文件大小502.10KB
发表时间2013-07
DOI10.1080/19388160.2013.812896
页码257-276

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