![[ACM Press the 1st international conference - Pisa, Italy (2006.10.11-2006.10.13)] Proceedings of the 1st international conference on Performance evaluation methodolgies and tools - valuetools '06 - Predicting queueing delays for multiclass call centers]()
[ACM Press the 1st international conference - Pisa, Italy (2006.10.11-2006.10.13)] Proceedings of the 1st international conference on Performance evaluation methodolgies and tools - valuetools '06 - Predicting queueing delays for multiclass call centersJouini, Oualid; Dallery, Yves · 2006