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An Investigation of Mediating and Moderating Variables in Service Quality – Customer Loyalty Relationship

An Investigation of Mediating and Moderating Variables in Service Quality – Customer Loyalty Relationship

Srivastava, Medha; Rai, Alok Kumar
  • 期刊名称International Journal of Customer Relationship Marketing and Management
  • 作者Srivastava, Medha; Rai, Alok Kumar
  • 卷第4卷
  • 期第3期
  • 印刷ISSN1947-9247
  • 电子ISSN1947-9255
  • 文件大小256.45KB
  • 发表时间2013-33
  • DOI10.4018/jcrmm.2013070102
  • 页码20-43
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