A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–2013
Mauri, Aurelio G.; Minazzi, Roberta; Muccio, Simonetta
- 期刊名称International Business Research
- 作者Mauri, Aurelio G.; Minazzi, Roberta; Muccio, Simonetta
- 卷第6卷
- 期第12期
- 印刷ISSN1913-9004
- 电子ISSN1913-9012
- 文件大小671.11KB
- 发表时间2013-11-20
- DOI10.5539/ibr.v6n12p134